Sentinel Storage - Coquitlam Schoolhouse

This is my first time using self storage service. I saw sentinel on google. Today I walked in to the location. Manager Derek greeted me. He is the most friendly, professional, patient and knowledgeable person I have ever met. He walked me through all the details and showed me around the storeroom. Everything was smooth and clear. I would recommend this place and derek to my friends.Thank you Manager Derek for a wonderful experience.

Derek, the store manager is amazing. Very friendly and goes out of his way to help you. Email responses were very quick, and personalised. We got a great deal on our locker, and the process was very simple in store. Could do with an extra staff member though just to make life easier and quicker when guests are waiting. Also the online help wasn’t the greatest (but that’s not to do with this one location.)

If anyone is looking for a place to store their precious belongings, this is the place. Upon entering Sentinel Storage I was greeted by Alex, the assistant manager of this branch. As he was explaining how Sentinel Storage works and what Sentinel Storage has to offer, Derek Jang, the manager came into the office and said hello. He too was very friendly and together, both men explained as to what I needed to know. Together they explained about the 1 month free storage and how it worked which was a pleasant surprise. As we discussed my situation and needs, one of which was the need for a moving truck, a truck was offer at no expense, which made my day. I picked the truck up the following morning and returned it at the end of the day, but due to traffic I was late and both men waited patiently for me to show up and unload, which shows the distance that these two men went to show the difference between this storage location and those others. I was very impressed with both Derek and Alex who went above and beyond to help me. Each time I went to my storage unit I was greeted by my first name, a smile and hello. It’s nice to be acknowledged and made to feel welcome. Moving in and moving out was done professional and courteous. So to sum this up, I was very happy with the service of both of these men who work at Sentinel Storage 195 Schoolhouse Rd Coquitlam, thanks.  Vicki U

I've looked around for a storage space and sentinel was very quick and responsive. Visited the office and Rann Kalsi was the gentleman that helped. He explained everything and made sure I understood how things work. Glad I was able to find a storage area close by and be helped quickly and easily. Thank you and looking forward to continuous support!

I would give this place negative stars if I could. The first time I went to the storage facility the exit gate did not work, one month later both gates don’t work and the gate is wide open and none of the code pads for the doors worked. We couldn’t get into the building because the sliding doors also don’t work and the man door needs a code which didn’t work! Then we found out you can just force the sliding doors open. This place provided NO SECURITY and when I tried to contact head office no one replied. They did not fulfill their agreement!!! This place is sloppy. Budget storage next door was a far more professional storage facility and much cheaper. Go anywhere else!